Privacy Policy

1. Introduction

Welcome to Dinkpod (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of the Laws of Hong Kong (the “PDPO”).

This Privacy Policy Statement explains how we collect, use, disclose, and protect your personal information when you visit our website (www.dinkpod.com) or visit our facility.

2. Information We Collect

We collect personal data to provide you with the best possible pickleball experience. The types of data we may collect include:

• Identity Data: Name, gender, and date of birth.
• Contact Data: Email address, mobile phone number, and residential address.
• Transaction Data: Details of products or services you have purchased from us (e.g., membership tiers, court rentals).
• Technical Data: IP address, browser type, and operating system when you browse our website.
• Visual Data: CCTV footage (for security within our premises) or photographs/videos taken during events (for marketing, with your consent).

3. Third-Party Booking System (Playbypoint)

We utilize Playbypoint as our third-party booking and reservation management system.

• Data Processing: When you book a court, sign up for a membership, or make a payment, you will be redirected to the Playbypoint platform. The collection, processing, and storage of your payment information (credit card details) and booking account credentials are governed by Playbypoint’s Privacy Policy, not ours.
• Data Sharing: We may receive limited user data from Playbypoint (such as your name and booking history) to facilitate your check-in at Dinkpod.
• Liability: Dinkpod does not store or process your credit card information directly on our servers. We encourage you to review Playbypoint’s privacy policy before making a transaction.

4. Purpose of Collection

We use your personal data for the following “lawful purposes”:

• To process your membership application and manage your account.
• To verify your identity for facility access.
• To handle booking enquiries and confirm reservations.
• To communicate important club updates (e.g., holiday hours, facility maintenance).
• To ensure the safety and security of our guests and staff.
• To comply with legal obligations under Hong Kong law.

5. Direct Marketing

With your explicit consent, we may use your contact details to send you marketing materials regarding:

• Upcoming leagues, tournaments, and social events.
• Promotions, discounts, and merchandise offers.

You may opt-out of receiving direct marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

6. Disclosure of Personal Data

We keep your personal data confidential. We do not sell or trade your data. However, we may disclose your data to:

• Service Providers: IT support, marketing agencies, or payment processors (who are bound by confidentiality agreements).
• Legal Authorities: If required by law, court order, or requested by Hong Kong law enforcement agencies.

7. Data Security

We implement appropriate physical, electronic, and managerial measures to safeguard your personal data against unauthorized access, disclosure, or loss. However, please note that no transmission over the Internet is 100% secure.

8. Data Retention

We will only retain your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by the laws of Hong Kong.

9. Use of Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us analyze web traffic and remember your preferences. You can choose to accept or decline cookies through your browser settings.

10. Your Rights (Data Access & Correction)

Under the PDPO, you have the right to:

1. Check whether we hold personal data about you.
2. Access the personal data we hold about you.
3. Require us to correct any personal data that is inaccurate.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer at:

Dinkpod Hong Kong

Address: [Insert Physical HK Address]

Email: [Insert Support Email, e.g., hello@dinkpod.com]